2002 WINTER OLYMPIC GAMES
Business Issue
The Utah Department of Transportation (UDOT) and the Salt Lake Organizing Committee had the eyes of the world upon them during the Salt Lake 2002 Olympic Winter Games. Transportation was one of the primary areas of concern during the Olympics. The challenge posed to PPBH was to develop an integrated public information campaign that would inform locals and the world’s visitors how to both get to (or bypass) the Games during the Olympics.
Solution
An integrated communications campaign was launched six months prior to the Games. PPBH developed an extensive grassroots campaign directed at local businesses, which included advertising, collateral, website and weekly community and press events, all wrapped under the theme “Know Before You Go.” The campaign goals were two-fold: 1) Remove 20% of vehicles from the roadways and educate spectators, residents and the thousands of national and international visiting media during the Games and 2) develop a transportation strategy and tools to help get to and around the venues.
Client Value Delivered
Due to the success of the campaign and the cooperation of Utah residents, traffic in downtown Salt Lake City surpassed expectations by dropping 30 to 40%. Coordination with the trucking industry also led to a significant drop in interstate truck traffic during the Games, minimizing congestion on major Olympic event travel routes.
Statistics gathered by UDOT also show that Utahns took the time to learn about the Olympic transportation system. The commuterlink.com Web site (produced by PPBH), the primary communication tool for Olympic travel information, logged a substantial increase in visitors during the Games. In February 2001, the site averaged 1.5 million hits per month and visitors averaged five minutes on the site. In the first two weeks of February 2002, the site experienced 57 million hits and the average visitor stayed on the site for 35 minutes. For the entire month of February, the site logged 74 million hits.
“PPBH was able to identify the need, develop a strategy and execute a plan under a very tight deadline that helped make our Olympic transportation campaign a great success.”
– John Njord, Executive Director UDOT
One true measure of success for transportation during the Olympics was the way the media reported on the issue. Several media outlets worldwide commented on the remarkable success of transportation during the Games. An article in USA Today described Salt Lake City as a "big winner," citing that transportation "came off with nary a hitch."
